South America Travel Visa wants you to enjoy an unforgettable holiday with complete success. This is the contract with South America Travel Visa, please read the conditions carefully.

Quotes issued shall be valid for 90 days from the date of your order. If you have any questions concerning your holiday booking procedure and / or conditions of sale, South America Travel Visa gladly answer them .

Our prices do not include international airfare, international airport taxes, national taxes, meals not specified in your itinerary, personal expenses, personal insurance and tips.


1. The contract
The contract is between South America Travel Visa and the client, who is the person traveling or intending to travel on a tour operated by us. You, the customer must read and understand our travel policy that is written down lines.
These conditions only apply to services in our program and not to international flights. All flights are generally subject to the conditions imposed by airlines.
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2. Securing your booking
To secure a booking, Grupo Viajes Sud America SAC. Requires the deposit required with the reservation form completely filled out (which can be found on our website or we will send with your quote). Customers must have read and understood the terms and conditions and have indicated their agreement by choosing the alternative that the signal is in the book format. A reservation is accepted and becomes definite from the date on which Grupo Viajes Sud America SAC. sends the receipt confirmation (once we have received your deposit) and there the contract the deposit becomes nonrefundable and nontransferable. Grupo Viajes Sud America SAC. Reserves the right not to accept any booking at our discretion.
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3. Payment final/Cargos
Because of applicable charges, the balance of payments should be made to Grupo Viajes Sud America SAC. will be no later than 60 days before starting the tour. In the case of failure to pay the balance on the due date, Grupo Viajes Sud America SAC. Reserves the right to cancel your booking and cancellation charges apply respective.. 

Charges
The quoted prices shall be valid for 90 days from the date of its first application. If we receive full payment before the 30th. issued the day of our quote, we guarantee not to charge.
Grupo Viajes Sud America SAC. Reserves the right to increase the tour cost to take into account the following reasons: government actions, currency fluctuations, transportation costs (including the cost of fuel), airport charges and increases in fares for scheduled flights. Grupo Viajes Sud America SAC. will absorb a sum equal to 2% of the cost of the tour, in which case it is needed. This does not apply to government taxes, imposed after publication of our programs, insurance premium and amendment charges. The customer will pay any amount in excess of this 2%. If this charge be increased by more than 10% of the tour cost, government taxes and extra charges, the customer may cancel your reservation within 7 days of notification of the surcharge and may obtain a full refund. You will be notified of any charge up before 4 weeks before the tour start date..
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4. If you change your reservation
Will be charged a fee of $ 50 per person (or its equivalent in £ Pounds Sterling) by red tape. If a confirmed booking is changed departure date, itinerary or transferred, after 60 days prior to departure. All changes will be treated as cancellations and subject to penalties under the procedure outlined below. (See 5.Cancelación for you).
If a client is unable to travel, in circumstances which are regarded as Grupo Viajes Sud America SAC. Reasonable, then the reservation may be transferred to another person you want, however the tour arrangements remain the same and if all suppliers (including airlines) agree on the name change. If the transfer is permitted, then an administration fee equivalent to $ 50 per person (or the equivalent in Pounds Sterling £) will be done, if the company is notified after the 60 days before departure date or $ 100 (or equivalent Pounds Sterling £) per person if the notice is less than 60 days, adding to this any extra charges given by our suppliers.
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5. Cancellation by you
If the client wishes to cancel their journey, they proceed with the cancellation charges. These are calculated from the date where the notification is received by Grupo Viajes Sud America SAC.

The charges are shown below lines:

More than 60 days before departure: retention of deposit.
59-30 days before departure: 60% of the total.
29 days to 14 days prior to departure: 90% of the total price.
Less than 14 days: 100% of the total price.
In addition to the cancellation fees mentioned above. We strongly recommend that you take the full insurance, which includes cover, under certain circumstances, against loss of deposit or cancellation charges..
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6. Quejas
When the customer has a complaint about a settlement of the tour, is a condition of contract that you inform our local representative at any time. The complaint fails timely than those listed at the right time will deny us the opportunity to investigate and rectify the problem and Grupo Viajes Sud America SAC. Will not accept any form of responsibility. If the customer has a disagreement with Visa Travel South America which has not been able to resolve then please write to us within 28 days after their return from the tour and we will investigate further.
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7. Travel insurance and cancellation
Travel insurance is mandatory for all guests on Grupo Viajes Sud America SAC. Customers are responsible for making sure to have adequate coverage for the entire duration of the tour with respect to medical expenses, damage, death, repatriation, cancellation and cutting. It is our policy to review the validity and coverage in your insurance policy and we reserve the right to refuse travel to anyone whose insurance does not meet these criteria.
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8. Financial Security
Grupo Viajes Sud America SAC. is recognized as a tour operator and is a sole proprietorship limited liability (Limited Company) registered in the Public Registry of Companies No. xxxxxxxx meeting all requirements and regulations of the Peruvian government and registered in the Ministry of Industry and Tourism of Peru. Our tax registration number is (RUC) xxxxxxxxx. Grupo Viajes Sud America SAC. fully comply with current European regulations regarding the protection of our customer financing.
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9. Customer Responsibility
Customers accept the authority and decisions of employees, tour leaders and travel agents Grupo Viajes Sud America SAC. While they are traveling with Grupo Viajes Sud America SAC. If in the opinion of these people begin to endanger the safety, comfort or happy progress of the tour at any time before or after due to health or behavior of a client, the client may be excluded from all or part of tour. In the case of illness, Grupo Viajes Sud America SAC. can make the appropriate arrangements necessary for the health of our client and recover all costs incurred by the customer. If the Customer commits an act illegible, he / she may be excluded from the Grupo Viajes Sud America SAC. Will end all the responsibilities on / from them. If you are fond of some condition, medical or otherwise, that may affect the other people can not enjoy the tour or active participation of the tour, will make our knowledge at the time of booking. It will not be given any refund for services not usen.Los customers must have, and will be responsible for processing your valid passport, visa if required and any vaccination certificates required for travel. The information on these matters or related items (climate, clothing, luggage, etc.) are given in good faith, but Grupo Viajes Sud America SAC. Is not responsible for any of this information.
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10. Cancellation or modification by Grupo Viajes Sud America SAC.
While Grupo Viajes Sud America SAC. Will work best for all public tours, reserves the right to change any of the facilities, services, prices or itineraries described in the program. Should a major change or warning, Grupo Viajes Sud America SAC. Inform the customer as soon as possible. A major change does not apply to the airline, ground transportation / maritime or housing above. A major change to the route of a journey, a significant change in the duration of your holiday or the cancellation of a main tour apparent reason. Grupo Viajes Sud America SAC. Will not accept responsibility for changes in flight schedules or departure from airports, because it is the responsibility of the airline. However we try to manage to minimize its effects on your journey. If you, the customer is informed of a major change before the start of the tour, the customer will have the option to accept the changes, coordinate with another tour Grupo Viajes Sud America SAC. Or cancel the tour to receive a full refund. The situations that are beyond the control of Grupo Viajes Sud America SAC. Or consolidation (not enough customers), not deemed to be major change.
The compensation will be paid as follows:

Notice period given to you
More than 42 days: No compensation
41-28 days: $ 30 per person
27-14 days: $ 40 per person
13 days from the date of trip: $ 50 per person

Grupo Viajes Sud America SAC. Will not pay compensation if forced to cancel or change your tour because of war, warning of war, banditry protest, strike, civil disorder, industrial disorder, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions epidemic or health risks, technical or maintenance problems with transport, airports or ports closed or congested, changes imposed by rescheduling or cancellation of flights by airlines, alteration of airlines or aircraft type, or similar events beyond the control of Grupo Viajes Sud America SAC. Consolidation refers to the fact that some tour dependent on the number of participants in particular. Grupo Viajes Sud America SAC. is not responsible for any penalty charge associated with "offers" flights, train, in the case of change of the tour departure time, date or airport. Grupo Viajes Sud America SAC. Reserves the right to cancel a tour in any circumstances but will not cancel a tour in less than eight weeks before departure, except for the coup, consolidation or the client has not made full payment of the balance. South Grupo Viajes Sud America SAC. Will return all deposits paid and offer an alternative tour and pay the compensation according to the scale shown above lines unless the customer has not paid the total balance. Do not pay any compensation if the cancellation is due to coup or consolidation.
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11. Our responsibilities
Reservations for our clients are accepted with the understanding that they are aware of the risks inherent in adventure travel, and they have decided to voluntarily take the tours and treks / hikes or expeditions, written in our programs. It is also important to understand that even the most meticulous arrangements can go wrong. After all, Peru has a lower road infrastructure. The conditions can cause delays in the tours, discomfort or unexpected circumstances. Grupo Viajes Sud America SAC. Can not accept complaints about these aspects mentioned above.

a) Where the client does not suffer personal injury, the company will accept liability if any arrangements booked tour of the Grupo Viajes Sud America SAC. Has not been provided as described in the itinerary. In these cases sudamerica travel Visa will pay a reasonable compensation if it has been affected the enjoyment of the client but will not pay compensation if there has been failure on the part of Grupo Viajes Sud America SAC. Or suppliers, and if the reason for failure was the client's own reasons the actions of someone who is not part of the tour arrangements or one which even the company nor its suppliers could have anticipated or avoided, even if everything has been carefully managed.

b) When the client suffers death or personal injury resulting from your booking arrangements with Grupo Viajes Sud America SAC. Visa accept responsibility except when travel South America has not been at fault or our suppliers and customers cause was the action of someone that is not part of the tour arrangements, or an action that even Grupo Viajes Sud America SAC. Or its suppliers could have anticipated or avoided, even if everything has been carefully managed.

c) Grupo Viajes Sud America SAC. agrees to pay the compensation described in clause 11 (a) and 11 (b) is limited. In the case of air travel, sea travel or hotel stay, the amount provided respectively by the Warsaw Convention updated by the Hague Protocol of 1955 Berne Convention in 1961, the Athens Convention in 1974 and the Paris Convention in 1962.

d) Grupo Viajes Sud America SAC. Accepted liability under clause 11 (a) and 11 (b) above, subject to the client's rights against some agents, suppliers or subcontractor of Grupo Viajes Sud America SAC. Who are responsible for the satisfactory development of holiday or death of the client, or personal injury.
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12. Flights / Delays /font>
We can not accept responsibility for any delay in any flight in general, if the cancellation or delay is caused by adverse weather conditions, rescheduling of the airline, airport and / or action by air traffic controllers, mechanical breakdown or industrial action. Where long flight delays are loss of your vacation time, no refund will be given by hotels or suppliers. Similarly, airlines do not offer compensation for delayed flights. However, in its discretion, the airlines will do their best to reduce the inconvenience of delays giving room and board, as appropriate for the day or night (depending on local availability). If you make payments for such services in the event of any delay, Grupo Viajes Sud America SAC. will not accept responsibility for payment unless we have given our consent.